**COVID-19 PROTOCOL UPDATES**

Updated August 6th, 2021
Due to the rapid increase in Covid cases in Westmoreland and surrounding counties, we will once again require masks for all staff and clients beginning Saturday, August 7th.
😷 Masks will be required for everyone, even those that are vaccinated.
😷 If you cannot or will not wear a mask, we can see your pet while you wait in your car.
😷 We know this is a divisive subject, but please understand our decisions are to try to do our best to keep our staff healthy so they can be available to care for your pets.
👩🏼‍⚕️ At this time we will still allow one client per appointment into the exam room for scheduled Doctor appointments, please call to check in when you arrive.
🚗 Food, Prescription, and technician appointments will all still be done curbside.
In addition, we wanted to update you on the current state of Veterinary Medicine. The demand for veterinary care across the country has surpassed the current staffing of most hospitals, including our area. Like many other veterinary hospitals, we too are booking out an extended amount of time for both sick and well visits.
We are doing our best to meet all the needs of our current patients, but there are still times we have to refer to local Emergency Hospitals for critical cases.
Our local Emergency Hospitals are also struggling with the current demand and have, at times, reached capacity.
Here are some ways we can all help:
🕦 If you have a scheduled appointment and cannot make it, please call us to cancel. We keep a cancellation list and are able to utilize our cancellations to help pets that need seen quickly. Typically we prefer a 24 hour notice, but we can usually fill cancelled appointments with just a few hours notice during these times.
🐶 If you are a current client and planning on adopting a new pet, please call us to schedule an appointment as soon as possible, as they typically need vaccinations on a schedule.
🏖 If you are planning on boarding your pet in the future, please call at least one-two months before to schedule any needed vaccinations for boarding.
🗓 Understand that while we don't want any pet to be uncomfortable or in pain, some sick visits may be booked out a week or more. If we feel that your pet can't wait that long, we will add you to our cancellation list, leave a message for our Doctors for advice, and/or recommend Emergency care at a 24 hour emergency hospital.
🏥 Please be understanding of our local Emergency Hospitals. They often have 8+ hour wait times, they triage patients so those that are critically ill are seen first. If your pet can wait for our next scheduled appointment, please allow the Emergency hospitals to focus on the critically ill.
🤗 Most importantly, whether here or anywhere else, please be kind. We hear stories everyday, whether in the veterinary field, restaurants, grocery stores, or many others industries of people being frustrated and rude to employees. Remember that most places are understaffed and those that are working deserve respect and patience while they do their jobs. We are so lucky that the majority of our clients show great respect for us, but for those that don't and are aggressive or disrespectful to our team, we simply cannot tolerate this and they will be directed to find new veterinary care.
We want to again thank you for your patience, understanding, and trusting us with your pets care while we adjust to changes as they come.
Updated June 29, 2021
Phase 2 of our Covid Reopening is the removal of our mask requirement. 😁
We do strongly recommend that unvaccinated clients continue to wear a mask while in our building as our rooms do not allow for 6 feet of distance.
Clients who are exhibiting any covid-like symptoms may be asked to either wait in your car or wear a mask.
All other policies from Phase 1 still apply:
🐾We allow one client per scheduled Doctor appointment
🐾Medication/food pickups and Technician appointments will all remain curbside.
🐾Clients will still check in from your car and wait in your car until we have a room available.
🐾Once a room is available, we will call you to come inside and escort you to the exam room.
🐾Any clients wishing to remain in their car may still do so.
🐾Clients who are Covid positive, have a pending covid test, have had recent covid exposure, or are experiencing covid-like symptoms should have someone else bring your pet.
🐾We may at times, depending on current Covid rates, have to require masks in the future if needed.
We look forward to seeing your smiling faces again!! 😊
Our office will be closed Saturday July 3rd.
Please pick up any needed medications for food by Friday July 2nd, especially those needed for Firework anxiety.
You can call or text us prescription requests, please allow 24 hours to fill your request :
Call: 724-325-3220
Text: 724-405-7387
Updated April 27, 2021

The Covid-19 pandemic has brought many challenges to all of us.  We have worked hard to meet all of these challenges while still providing excellent client and patient care and keeping our team safe so we can continue to care for your pet. 

With that said, we have some upcoming changes that we wanted to share with you:

Change in Hours

Like many Veterinary Hospitals across the country, we have faced staff shortages.  Our team has worked tirelessly to maintain our operating hours with the increase of demand much of the veterinary industry has encountered.  Unfortunately, due to these shortages, we have had to make the very difficult decision to reduce our operating hours.

Beginning May 10th our new operating hours will be:

Monday-Friday – 7:00 am- 7:00 pm

Saturday – 9:00 am- 3:30 pm

 

Please know that we have always strived to provide care for our patients in an efficient and timely manner.  We have not accepted new clients in over a year so that we can focus on our current patient needs.  If we refer your pet to an Emergency hospital it’s because we are fully booked and have likely already added on emergencies.  If we have to refer you to an emergency hospital, it’s not because we don’t care, it’s because we feel it is in your pet’s best interest.   We value your trust in us and understand you want us to care for your pets during an emergency, but we can only do so much in a day and some pets and their particular health care needs require 24/7 care or specialty care.

 

 

No after hours on call service

 

Beginning April 30th, we will no longer offer after hours on call service.

After 45 years of providing after hours care for your pets there have been big strides in the standard of care in Veterinary Medicine.  One of which is emergency medicine.  Due to this our on-call service has evolved over time. While we have always been proud to provide on call service, most calls we receive are pets that need care at a staffed 24/7 hospital.  Please be sure to familiarize yourself with these emergency hospitals, so if the need arises you are prepared.

Any pets requiring after hour emergency care will need to utilize one of the nearby 24 hour Emergency Hospitals:

 

Phased Re-opening

Beginning May 17th, we will allow one client wearing a mask, per appointment into our exam rooms.  This will only be for appointments scheduled with a Doctor.  We will not be fully open to the public during this first phase.

  • Clients will still check in from your car and wait in your car until we have a room available. 
  • We will then call you to come inside and escort you to the exam room.
  • All clients MUST wear a face covering at all times while in the building, covering your nose and mouth fully.  Any client who cannot or does not wish to wear a mask, can continue to utilize our curbside service.
  • Clients who are Covid positive, have a pending covid test, have had recent covid exposure, or are experiencing covid-like symptoms should have someone else bring your pet. 
  • Any client who refuses to wear a mask once inside, will be asked to leave the premises and we will not be able to provide services for your pet.
  • Medication/food pickups and Technician appointments will all remain curbside.
  • Anyone wishing to remain in your car, can still do so.

 

Finally, on behalf of Dr. Caslow and the rest of our health care team, we want to tell you how much we appreciate your patience and understanding during this time.  Not only are these changes an adjustment for you, but us as well.  We thank you in advance for your kindness, we know emotions can run high during stressful times, but our team is here to help guide you in the best option for your pet’s health in a mutually respectful and understanding way.  We look forward to seeing you in person again soon!

Updated January 18, 2021

We have resumed normal business hours.  We remain curbside with no clients in the building, except end of life care.

The procedure for curbside service  remains the same:

  • Upon arrival, pull into one of the numbered parking spots and call our main number (also listed on parking lot signage)
  • A team member will take a history over the phone and ask if you have any questions for the Doctor
  • When a room is available, a team member will either come out for your pet or have  you meet us at the door with your pet and we will take inside
  • The Doctor will perform the exam and provide any requested services, then call you to discuss care and answer any questions you may have
  • A team member will then take payment over the phone and either bring your pet to you or ask that you meet us at the door to return to you
  • Please remember during hot temperatures to keep your car running and the AC on so your pet does not overheat
  • Please remain in our parking lot and do not leave during the exam unless directed to do so

Updated January 1, 2021

Due to Covid exposure, many of our staff members must now quarantine. For the next two weeks (at least), we will be working with a reduced staff and must reduce our hours. Our staff will be working in teams to further reduce potential transmission. So that we can see as many sick patients during our reduced hours, we will be contacting those with wellness appointments and surgeries that are scheduled during the next two weeks to reschedule.

Our hours for at least the next two weeks will be:
Monday- Friday 8:00 am -5:00 pm
Saturday- 9:00 am- 3:30 pm
Sunday- Closed

We ask that clients be patient with us during this time as our schedule may require several changes over the next few weeks.
Unfortunately, there will be times we have to refer patients to Emergency Hospitals, we will do everything we can to avoid this, but at times it will be what is best for your pet.
We will have both Doctors and staff working remotely at times to help address patient issues that can be helped through your information, pictures, and/or videos. There will be a consult fee for these situations. You will be notified of this and can decide if you wish to proceed in this manner or if you feel your pet can wait till our next available appointment. Situations this may work with are chronic issues that your pet has a history of, skin/ear issues, diarrhea, or general medical advice.

Updated July 30, 2020

Due to COVID-19 and subsequent delays associated, we are not accepting new clients at this time.

We will continue Curbside service (No clients in the building) until further notice. 

Updated July 2, 2020

Like most veterinary hospitals in our area,  we will continue to operate as we have been the past few months with curbside service (No clients in building).  With the current rise in COVID cases, we feel this is the safest and most effective way to continue to provide care for your pet.  We are unsure how long this will be in effect,  but will continue to monitor data to make informed decisions. 

The procedure for curbside service  remains the same:

  • Upon arrival, pull into one of the numbered parking spots and call our main number (also listed on parking lot signage)
  • A team member will take a history over the phone and ask if you have any questions for the Doctor
  • When a room is available, a team member will either come out for your pet or have  you meet us at the door with your pet and we will take inside
  • The Doctor will perform the exam and provide any requested services, then call you to discuss care and answer any questions you may have
  • A team member will then take payment over the phone and either bring your pet to you or ask that you meet us at the door to return to you
  • Please remember during hot temperatures to keep your car running and the AC on so your pet does not overheat
  • Please remain in our parking lot and do not leave during the exam unless directed to do so

We appreciate everyone's understanding and patience during this time. 

Updated June 2, 2020

😊 We would like to once again, thank our clients for their understanding during the COVID-19 Pandemic. We are asking again for a little more patience while we continue our Curbside Service through at least the month of June.

🚦 While our county will be moving into the Green Phase, we know our clients are expecting to be able to enter the building. We know and understand the worry many of you have in handing your pets over to us and are so appreciative of the trust you put in us to care for your pets.

😷 Many of our clients are asking why we will not allow them in once we have moved into the green phase. This has been a topic we have discussed at length with our team, weighing the needed protocols and policies and how that will affect efficient patient care. Already, non-urgent appointments are having to wait a week or more for an appointment. Routine wellness and vaccine appointments are scheduling at least a month out. While we are trying to avoid referral to ER Hospitals, sometimes this is unavoidable if we are at capacity. While this may be common in other health fields, it’s not common for us and we never want to make a pet wait for care. Still we are staying late, skipping lunches, and working extra days to care for our patients. Curbside appointments add extra time to each appointment, which together with trying to catch up from two months of no wellness is causing the increased amount of need. Allowing clients in the building will add even more time to each appointment for us to meet the additional cleaning and spacing of clients to avoid too many people in the hospital at once. This will cause additional wait times or the need to more often refer patients to emergency hospitals for care if we are at capacity. Our hospital exam rooms do not allow 6 feet of distance which also adds challenges.

❤️ Our team approaches each and every day with one mission, and that is to care for our patients. The best way we can do this during this time is to continue with curbside service, at least for a little longer. Please be kind and respectful to our team, they are giving their all to be there for your pet. And while you can’t see the warmth in our smiles under our masks, know that it’s there with compassion in our hearts.

Updated Schedule:
Monday- Thursday 7:00 am - 8:30 pm
Friday 7:00 am - 7:00 pm
Saturday 9:00 am- 3:30 pm
Sunday- Closed

Updated 4/30/2020 

COVID-19- Routine appointment and surgery update:

We want to take a moment to thank our clients for being understanding of all our protocol and scheduling changes during this time. We have been following the guidelines set forth by our governing bodies and are doing everything we can to conserve PPE and protect our team so we can continue to care for your pets.

As of now, we have been postponing all elective procedures, surgeries, and vaccines due to these guidelines. Because the stay at home orders and social distancing has continued, some of these services have now been postponed for longer than originally anticipated. We are now being told that we can begin scheduling some of these services using our professional judgement, keeping in mind our staff safety, available personal protective equipment, and our current available appointments.

We know that your pet’s care is always essential and never imagined we would have to make determinations on what can or cannot wait. We know a lot of our clients have been waiting for their pets to receive these routine services for over a month. While we are thankful that we will soon be able to provide these services again, we want to let you know what to expect when scheduling:

🐶 First, we will still be operating as we have been with no clients allowed in the building, this is to keep our team safe, so we can continue to serve you. When you arrive at your appointment, please remain in your car and call us with the parking spot number you are in.

🐱 Second, we will still be operating on reduced hours:

Monday- Friday 7:00 am- 7:00 pm
Saturday 9:00 am - 3:30 pm
Closed on Sundays

🐾 Finally, we know that many of you have been waiting to schedule vaccine and routine surgery appointments. We simply will not be able to get everyone in all at once and will need to space these appointments out over the next several weeks. For this reason, we are asking that instead of calling to schedule, you fill out our online appointment request form and someone will contact you to schedule the appointment. Please allow 24-48 hours for us to reach out to schedule. This form will help us facilitate your appointment, based on your pets needs. To fill out an appointment request, please follow this link:

https://form.jotform.com/200796284936063

😊 Again, thank you for your understanding. We look forward to seeing your pets soon!

COVID-19 UPDATE- Only essential services through April 30th:

As the governor's stay at home order has been extended until the end of April, we will continue to follow directives from the governor, the CDC, and our Veterinary governing boards in regards to the essential services we may provide. At this time and until at least May 1st, we will be limiting appointments to only sick and urgent care appointments. This means all non-essential services will be postponed including wellness exams, vaccines, routine surgeries, and other services such as Toe Nail Trims.

We know a lot of our clients have concerns regarding allowing their pets vaccinations to lapse during this time. We have looked to our governing boards to direct us on how to address these concerns. Here is a quote from the World Small Animal Veterinary Association concluding their recommendations to postpone vaccination during this pandemic:

"The advice in this document takes into account the ‘worst case scenario’ that is currently in play in many countries at an advanced stage of the COVID-19 pandemic, with restrictions on public movement and availability of all but emergency veterinary healthcare. Veterinarians should be able to reassure owners that failure to revaccinate their pets on the precise anniversary of the last vaccination does not mean (especially for CORE vaccines) that their pet is unprotected and that individual pets with ‘lapsed’ vaccination will be revaccinated, according to advice from guidelines groups and manufacturers to ensure immunity is maintained at the earliest opportunity."

We recommend that you limit your pet's exposure to other animals during this time, just as we are limiting exposure to each other. We appreciate your understanding in this matter, these are extraordinary times and we are doing our very best to navigate through them.

If you currently have any routine appointments scheduled between now and May 1st, we will be contacting you to reschedule them. If you'd like to reach out and let us know that you understand your appointment will be cancelled, that will help us tremendously, you may call us at 724-325-3220 or text us at 724-405-7387.

Previous updates:

In light of the numerous closings in our surrounding areas due to COVID-19, we at East Suburban Animal Hospital want to assure our clients that we will continue to provide care for your pets and our patients.  However, during this time we will not permit clients to enter the building.  Please contact us when you arrive for your scheduled appointment or to pick up your medication/food refill and we will have a team member meet you at your car.

In the interest of all of our clients and staff, the East Suburban team requests that any clients who are exhibiting symptoms of acute respiratory illness such as fever, cough, shortness of breath, or breathing difficulties should refrain from coming to our hospital and have a family member or friend bring their pet or reschedule the appointment entirely. We appreciate your assistance in keeping our team healthy so we can continue to care for our patients.  Please let us know if you have been out of the country or had any exposure to COVID-19.  

East Suburban Animal Hospital staff members will be minimizing direct human-to-human contact while following all CDC recommended hygiene practices. We are continuing to monitor the recently confirmed cases of Coronavirus in Pennsylvania and will update this information as needed.

In an effort to minimize contact and conserve supplies we are also eliminating all non-essential services.  Please call us after April 1st to schedule your non-essential services.  

Examples of Essential Services:
*Non-elective surgeries
*Sick/Injured pet appointments
*Puppy/Kitten Vaccinations and some vaccines on case by case basis
*Bandage Changes
*Suture Removals
*Ultrasound Appointments
*Quality of life/end of life appointments

Examples of Non-Essential Services:
*Annual Wellness or vaccination appointments for healthy adult pets
*Elective Surgical Procedures
*New Client/New Patient Appointments
*Nail Trims

East Suburban Animal Hospital

5051 Old William Penn Hwy

Export, PA 15632


For general information, questions, appointment requests:

Call : 724-325-3220
Text : 724-405-PETS(7387)
Email : patientcare@eastsuburbananimalhospital.com



Hours

Monday 7:00am - 7:00 pm

Tuesday 7:00am - 7:00pm

Wednesday 7:00am - 7:00pm

Thursday 7:00am - 7:00pm

Friday 7:00am - 7:00pm

Saturday 9:00am - 3:30pm

Sunday CLOSEDam - pm