East Suburban Animal Hospital FAQs
Frequently Asked Questions
At East Suburban Animal Hospital, we know you may have questions about your pet’s care. Our goal is to provide clear, helpful answers so you feel confident every step of the way. Below are some of the most common questions we receive from pet owners in Murrysville, PA, and surrounding areas.
Appointments & Scheduling
How do I schedule an appointment?
You can book your pet’s visit online using our secure scheduling system. Simply choose an available appointment time and complete your booking online.
What should I do if my pet needs urgent care?
If your pet needs immediate attention, please call or text us directly. Online booking is not intended for urgent or emergency situations.
What types of appointments do you offer?
We provide wellness exams, vaccinations, diagnostics, surgical consultations, and ongoing care for chronic conditions. If you’re unsure what your pet needs, we’re happy to guide you.
New Clients & First Visits
Do you accept new patients?
Yes, we are currently accepting new patients. We look forward to welcoming you and your pet to our practice.
How should I transport my pet?
For safety, cats should be in secure carriers and dogs should be on a leash. This helps ensure a calm and safe environment for all pets.
What should I bring to my first visit?
Please bring any previous medical records and complete our online new client form before your appointment. This helps us provide more efficient and personalized care.
Services & Care
What types of animals do you treat?
We primarily care for cats and dogs, as well as small mammals such as rabbits, ferrets, guinea pigs, and other pocket pets.
Do you offer surgery and advanced diagnostics?
Yes, we provide a wide range of services including surgery, radiology, ultrasound, and in-house laboratory testing. Our team is experienced in both routine and more advanced care.
Do you provide preventive care?
Absolutely. Preventive care is an important part of keeping your pet healthy. We offer wellness exams, vaccinations, parasite prevention, and nutritional counseling.
Payment & Policies
What payment options do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as cash and checks. Payment is due at the time of service.
Can you help if I have concerns about cost?
If cost is a concern, please speak with our team in advance. We will do our best to discuss options and help you make informed decisions about your pet’s care.
General Questions
How can I contact your team?
You can call, text, or email us with any questions. Our team is always happy to help and provide guidance.
Call or Text: (724) 325-3220
Email: patientcare@eastsuburbananimalhospital.com